Return and Refund Policy

At Alluxis, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the following terms carefully before initiating a return:

1. Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.

2. Initiation of Return

To initiate a return, please contact our customer service team within 15 days of receiving your order.
You will need to provide your order number and details of the item(s) you wish to return.

3. Return Shipping

You will be responsible for paying the return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment with in 5 days.

5. Exchanges

We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at service@alluxis.com.

7. Policy Changes

We reserve the right to update or modify our return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.